Booking Terms & Conditions – Jaypol Africa Safaris
1. Booking & Contract
By confirming a booking with Jaypol Africa Safaris, you agree to these terms. Bookings can be made via email, phone, WhatsApp, or text and are confirmed upon availability and deposit payment.
2. Payments
- 30% deposit required to secure booking
- Full payment due 60 days before travel
- Bookings made within 60 days require full payment upfront
- Accepted methods: Bank transfer, M-Pesa, or cash
Failure to pay on time may result in cancellation.
3. Pricing
- Prices are per person (sharing basis) unless stated otherwise
- Rates may change due to external factors (e.g. park fees, taxes)
- Prices exclude flights, visas, insurance, tips, and personal expenses unless stated
4. Cancellations & Refunds
- 60+ days before travel: 2% admin fee
- 60–31 days: 25–50% charge
- 30–22 days: 70% charge
- 21 days or less: 100% charge
Note: Peak seasons and some lodges may have stricter (non-refundable) policies.
5. Changes & Modifications
- Changes may incur fees depending on timing and availability
- Major itinerary changes by Jaypol will offer alternatives or refunds
- Travelers must confirm acceptance of major changes within 7 days
6. Travel Flexibility
Itineraries may change due to weather, safety, or unforeseen events. No refunds for unused services after departure.
7. What’s Included
- Accommodation & meals as per itinerary
- Safari transport (4×4 Land Cruiser)
- Professional driver-guide
- Park & conservation fees
- Game drives & bottled water
8. What’s Not Included
- International & domestic flights
- Travel insurance
- Optional activities (e.g. balloon safaris)
- Tips, drinks, personal expenses
- Visas and travel documents
9. Flights
Flights are subject to airline terms. Most domestic flights are non-refundable. Jaypol acts only as an agent and is not liable for airline changes or cancellations.
10. Travel Documents
Travelers must have valid passports, visas, and required permits (e.g. Kenya eTA, Tanzania visa). Failure to comply may result in denied travel without refund.
11. Insurance
Travel insurance is strongly recommended for medical emergencies, cancellations, and baggage loss.
12. Liability
Jaypol acts as an agent for third-party providers (hotels, airlines, etc.) and is not liable for:
- Delays, injuries, or losses
- Acts of nature, strikes, or unforeseen events
- Third-party service failures
13. Health & Safety
Travel involves inherent risks. Travelers are responsible for their own safety and must follow all guidelines and local laws.
14. Complaints
Any issues should be reported immediately during the trip or within 14 days after travel via email.
15. Data & Privacy
Personal information is used strictly for booking purposes and will not be shared without consent.
16. Governing Law
All agreements are governed by the laws of Kenya.
